FAQs and Common Questions

Each property has different services available with some including room and communal cleaning. Check out the individual page on your selected property, here you will find information on who cleans which areas. It is important to note that we mostly promote independent living therefore clean communal areas only in most properties.

Many of our residences have rooms that are suitable for dual occupancy. You can discover where this is available on the residence and room pages. If you are taking a dual occupancy, then both occupants must be full-time students attending a UK educational Institution.

Yes, you can book your accommodation with your friends as a group. This is always popular and is subject to availability, we recommend you secure your preferred rooms or flat as early as possible to avoid disappointment.

To reserve rooms next to each other or in a shared flat, we will need all your friends’ details including full name, contact details and university I.D.

To make a group booking please call us on: +44 116 296 7733

Yes. It is your home, so you are allowed to have guests to visit you. We allow a maximum stay of 3-days with no additional charge. Visitor stays longer than 3-days are not allowed, sorry.

Please remember that you are sharing your home with other students, and so whilst visitors are welcome, you will be responsible for ensuring they do not disturb any other residents or neighbours. You also take full financial responsibility if they cause any damage.

Facilities and features can vary from property to property, you can find out more on the residence and room pages. Typically, you are provided with a bed, a study desk and a chair, bookshelves, wardrobe, and plenty of storage. 

Bedding is not provided, so please bring a sheet to cover your mattress, a pillow and duvet.

Your big appliances are provided so there’s no need for a mini fridge! Hair styling electricals are allowed of course! We do ask that you do not bring rice cookers or deep fat fryers for health and safety reasons.

If you are experiencing difficulties living with your flatmates, first we can help you to discuss the challenges and find a way forward that is suitable for everybody. Most of the time, this is very effective.

If you continue to have trouble with your flatmates get in touch and we can discuss what options are available to you.

Smoking is prohibited throughout all our residences including in your own room and in all common and shared spaces. If you wish to smoke, please do so outside of the residence.

Our office hours are between 8:45am – 5:00pm Monday-Friday. 

Out-of-office hours are supported by our 24/7 emergency number. Please see our Reporting a Problem information for more details.